AWF is seeking a high performing individual to assist with helpdesk, user and desktop support (hardware and software), perform a variety of moderately complex information technology support duties to ensure smooth delivery of technology services.
This position will also monitor, coordinate and assist end-users in the operation of computer hardware, software, and peripherals in order to achieve desired results. In addition, the incumbent will participate in conducting technology research and user training.
Responsibilities
- Operate central IT helpdesk to provide support for end-user hardware, operating system, applications software and Network related problems
- Provide user level technical support for end users, computers, printers, mobile devices and video conferencing
- Assist with user management through Active Directory and Microsoft Exchange
- Configure client machines with Windows Operating Systems and provide support for Microsoft Office suite, Microsoft Outlook mail and other applications
- Provide trouble shooting and support to all users’ connections to the LAN/WAN
- Update Assets inventory and coordinate preventive maintenance
- Assist in management of systems backup, testing and restoration
- Assist with creation and documentation of IT systems and networks
Qualifications
- A bachelor’s degree in information technology or Computer Science and at least 2 years of relevant work experience in a busy environment or
- A diploma in Computer Science or Information Technology with at least 3 years of relevant work experience in a busy environment
- At least 2 years in Windows server 2008/12 server and exchange 2013 installation plus user support.
- MCSE or MCITP certification is required
- CCNA, Structured cabling installer (DLI); and Database administration using Microsoft SQL 2012/14 is desired
- Good Knowledge of cloud based solutions
- Good communication and interpersonal skills; good team skills and able to work without supervision
- Ability to configure firewalls and first level network security
- Working Knowledge of accounting systems (Navision) and Remote desktop connections
- Ability support and install Video conference facility and VOIP solutions deploying Cisco and Tandberg equipment
CLOSING DATE : MAY 15, 2015
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