CLIENT RELATIONSHIP MANAGER, KCB CAPITAL

The Position:

Reporting to the Head of KCB Capital and working closely with the Head of Brokerage. This will involve working closely with both the Brokerage and Advisory Teams. The role involves building deep relationships with the firms deal intermediaries such as Investment and Corporate Bankers, Business Brokers, Corporate Development Professionals in order to propose ways of providing clients with value add solutions using the array of Investment Banking Products.

Key Responsibilities:

• Develop a partnership between investment banking and its internal and external clients.
• Develop a client retention and deal origination implementation plan for investment banking.
• Communicate regularly and build deep relationships with the firms’ internal network as well as external deal intermediaries. Ensure that both internal and external clients feel their needs are met and communicate to all issues and proposed solutions.
• Analyze complex financial information, simplify and suggest value add solutions that get client buy in as matching their concerns and requirements.
• Provide seamless, timely, attentive and responsive service to customers.
• Find new deal intermediaries that the business does not have a relationship with (through industry events/conferences, contacts and networking).Network directly with business owners in industries of interest.
• Identify and provide solutions to Clients’ financial needs, keeping records and trouble shooting on client relationships.
• Identification of new business opportunities and maintaining the relationships.
• Researching the latest products and regulations, analyze market intelligence and generate recommendations for follow up by product specialists.

The Person:

For the above position, the successful applicant should have the following:

• University Degree preferably in a business related field.
• Professional qualifications (CFA/KIB/ACIB/CPA/ACCA) or MBA is an added advantage.
• At least 5 years’ experience in  an Investment Banking Service focused Institution or a Brokerage Environment and must have proven experience in at least one of the following areas:
  • 3 years’ experience in Managing Brokerage Relationship Management and Customer Service.
  • Experience working with Investment Banking Products and relations on both the brokerage and advisory sides.
  • 2 years’ experience in Sales/ Product Development.
• Demonstrate sound knowledge of brokerage and advisory business environment, regulations and operations.
• Excellent, high quality interpersonal, presentation, problem solving, negotiation skills with the ability to positively and clearly communicate with a variety of constituents.
• Ability to network through all open channels with large technological dependency for the target market.
• Proven excellent analytical, planning, organization and execution skills. 
• Ability and flexibility to travel widely and be accessible to customers from different global time-zones.
• A good understanding of risk, credit policies and procedures.

The above position is demanding for which the bank will provide a competitive package for the successful candidates.  If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level e-mail and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke

NB: In the event that you are successful, we will require that you provide us with a Certificate of Good Conduct that is not more than 6months old.

To be considered your application must be received by June 12, 2015.

Only short listed candidates will be contacted.

JOB REF: CBOK 06/2015