HEAD, MORTGAGE SALES
The Position
Reporting to the Director Mortgage, the Head-Mortgage Sales will be responsible for the development, coordination and implementation of the Division’s Sales and marketing plans to maintain and increase existing business and capture new opportunities
Key Responsibilities
- Develop and implement strategic sales plans and forecast to achieve business and financial objectives.
- Drive mortgage market share and revenue growth and generation of new business to ensure there is increased earnings and growth in profits from the Group mortgage business.
- Provide leadership, direction and pace to the team i.e. Business Mortgage Managers, Mortgage Centre managers, Mortgage sales team as well as the Retail Branch managers to grow the mortgage business across the entire country, through the branch network to deliver on growth targets.
- Retain and enhance business from existing and potential customer base through delivery of innovative mortgage products that meets current and potential customer needs/wants. Promote and protect KCB brand trough consistent and aligned execution of strategy in accordance with brand values, legal and various evolving regulatory requirements.
- Forecast, plan, implement and monitor sales, cost and expenditure activities of the department within set budget.
- Plan and oversee advertising and promotional activities in liaison with Marketing
- Develop working processes and systems to ensure constant delivery of high quality services in the most timely and cost efficient manner which ensures high level of customer satisfaction
- Directs staffing, training and performance evaluations to develop and control sales programs.
- Grow, maintain and improve quality of the Division’s lending portfolio.
- Keep up to date with recent market and industry trends, competitors, and leading customer strategies and identify areas that require development and improvement.
The Person
For the above position, the successful applicant should have the following:
- A bachelor’s degree in a business related field, such as commerce, or business administration.
- A master’s degree in Business Administration is an added advantage
- At least 8 years’ experience in general banking with 4 years in Senior Management, which should include:
- 3 years’ experience in Sales & marketing
- 3 years’ experience in Credit Analysis and administration.
- 1 years’ experience in Bank operations covering Cash Management, Clearing, Accounts and Administration.
- 2 years’ experience in customer service
- 2 years’ experience in Project Management
- Demonstrated consistent high performance in role(s) held in the last three years
- A thorough knowledge of Mortgage Banking products and services, and extensive Banking Industry knowledge.
- Excellent high quality interpersonal, communication and negotiation skills with the ability to network and develop strong business relations
- A good understanding of risk, credit policies and procedures.
- Strong leadership skills with demonstrated competences in championing high performance management.
- Excellent planning, organization, problem solving and analytical skills
The above position is demanding for which the bank will provide a competitive package for the successful candidates. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level e-mail and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke
NB: In the event that you are successful, we will require that you provide us with a Certificate of Good Conduct that is not more than 6months old.
To be considered your application must be received by March 20, 2015.
Only short listed candidates will be contacted.
JOB REF: RB 21/2015
HEAD, COMMERCIAL MORTGAGES
The Position
Reporting to the Director Mortgage, the Head-Commercial Mortgages will be responsible for the establishment of a single point of leadership for Commercial Mortgage Business strategy, sales, operations and service. This role will have full accountability to drive business plans, maximize profitability of Commercial Mortgage Lending, comply with regulations, and mitigate risk exposure
Key Responsibilities
- Development and implementation of strategies necessary to achieve growth in revenues asset book through the commercial mortgage business.
- Retain and enhance business relationships from existing and potential customer base through delivery of excellent customer service.
- Develop, market and monitor the commercial mortgage business including Diaspora business and mortgage schemes, with the aim of ensuring that the Bank remains competitive and keeps track with dynamic mortgage environment.
- Direct involvement in overall business strategy, tactics, and objectives necessary to deliver on Group expectations. Include strategy management planning events, regular one-to-one discussions with peer senior managers.
- Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices.
- Create and implement well-orchestrated action plans including engagement with regulators. Knowledge of all regulatory changes and operational environment and assures that all departments within mortgage are focused on and in compliance with current regulations.
- Implement the Group compliance policy by containing compliance risk in liaison with the Manager Risk and Compliance, ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators.
- Responsible for implementing processes and practices that provide governance, assures on going compliance and risk mitigation.
- Maintain internal control standards, including timely implementation of internal and audit points together with any issues raised by external regulators.
The Person
For the above position, the successful applicant should have the following:
- A Bachelor’s degree in a business related field, such as commerce, or business administration.
- A master’s degree in Business Administration, MA or MSC.
- Professional qualifications i.e. AKIB/ACIB, CPA, ACCA will be an added advantage.
- At least 10 years’ experience in general banking with 4 years in Senior Management, which should include:
- 5 years’ experience in Relationship Management, 3 of which should be at a senior level in Mortgage Business.
- 3 years’ experience in Credit Analysis and administration.
- 3 years’ experience in General Bank operations.
- Demonstrated consistent high performance in role(s) held in the last three years
- A thorough knowledge of Mortgage Banking products and services, and extensive Banking Industry knowledge.
- Excellent high quality interpersonal, communication and negotiation skills with the ability to network and develop strong business relations
- A good understanding of risk, credit policies and procedures.
- Strong leadership skills with demonstrated competences in championing high performance management.
- Excellent planning, organization, problem solving and analytical skills.
The above position is demanding for which the bank will provide a competitive package for the successful candidates. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level e-mail and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke
NB: In the event that you are successful, we will require that you provide us with a Certificate of Good Conduct that is not more than 6months old.
To be considered your application must be received by March 21, 2015.
Only short listed candidates will be contacted.
JOB REF: RB 22/2015
E-LEARNING MANAGER
Purpose
Reporting to the Head, Learning, Development and Talent, this position is responsible for the management and execution of eLearning delivery, maintenance and development of eLearning curriculum, optimization of the Learning Management System.
Key Responsibilities
- Leads and or coordinates own staff team and other persons (curriculum developers, peer and senior management content contributors/reviewers) involved in eLearning delivery (Execution, Performance, Learning and Development, Recognition, Disciplinary and Grievance Handling)
- Manages the eLearning budget within approved Learning, Development and Talent budget.
- Manages the annual eLearning Training Needs Analysis (TNA) requirement outcomes, training calendars and training delivery.
- Source and implement off-shelf on-line courses for inclusion in the Bank’s eLearning catalogue.
- Manage eLearning content development, system maintenance and system upgrade projects.
- Collaborate with other teams, subject matter experts and key stakeholders to design eLearning courses.
- Develops, manages and maintains relationships with INTERNAL / EXTERNAL customers/stakeholders/supplies relating to own HR Area: Heads of Department, Line Managers, eLearning Service Providers, ELearning Curriculum Developers and Learning Institutions, Shared Service Departments (Finance, Procurement, and IT Service Delivery).
- Maintain data, records and statistics relating to own HR area: Learning Management System licenses and documentation, assignment and course completion data, staff leaner days and e-course certifications, content versioning.
Qualifications and Requirements
- A University degree from an institution recognized by the Commission for University Education in HR or a Business–related field.
- A Professional HR qualification or equivalent – Certificate, Diploma or Postgraduate Diploma.
- An MBA will be an added advantage.
- 4 years of Human Resource Management experience; with at least 3 years’ experience in Learning Management Systems (with e-learning as core focus) learning, training, curriculum and content development for e-learning.
- Sound understanding of HR Policies and Procedures.
- Knowledge of Labour and Employment Laws and HR Regulatory Guidelines
- Customer service, communication, planning & organizing, and people management skills, Computer Literacy.
The above position is demanding for which the bank will provide a competitive package for the successful candidates. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level e-mail and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke
NB: In the event that you are successful, we will require that you provide us with a Certificate of Good Conduct that is not more than 6months old.
To be considered your application must be received by March 20, 2015.
Only short listed candidates will be contacted.
JOB REF: HR 07/ 2015
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